Payments that we accept?

We accept the major credit/debit cards, including Visa, MasterCard, Discover, and American Express. To pay with a credit/debit card, please select “Credit/Debit Card” on the payment page during the checkout process. Or else you can make payment through Direct bank as the payment option checkout. Note: transferring payment should be same as the payment in your order.

Why hasn’t my order been shipped out yet?

If your order hasn’t been shipped out within the 1-2 business days of processing time, there may be some several possible reasons likewhen an item is in out of stock. If an item is out of stock, the order won’t be able to ship. We will usually contact you if there is. If you didn’t get an email from us, please feel free to Contact Us.Item is on pre-order: If an item in the order is on pre-order, the order won’t be able to ship out until the pre-order item is available. If you require more information about this, please feel free to Contact Us section. We try our best to give accurate projections of when pre-order items will arrive in our warehouse. ​There are some other issues that the product is not yet shipped within the 1-2 day processing time, including human error, inclement weather, emergencies, and how busy the season is. Announcements regarding any known delays will typically update you as fast as possible.

What is the Card Verification Code (CVC) and How can i find it?

The Card Verification Code is a three or four-digit number located on your physical credit card that provides an extra layer of security for credit and debit cardholders. The location of the CVC depends on the card type. For Discover, MasterCard, and Visa cards, the CVC is the last three digits of the number that appears on the back of your card in the signature bar. For American Express, the CVC is the four digits located on the front of the card, on the right side.

My credit card payment keeps getting declined. What’s the problem?

If your credit card payment has been declined and no specific error message was given, this usually means that your credit card has insufficient funds to complete the payment, or that the credit card has been deactivated. Please also be sure to enter all of the card details correctly, especially the card number and expiration date. Please note that all the prices are in United Stated Doller, so if the funds on your credit card are in another currency, a conversion will be required and you must have sufficient funds remaining after the conversion to your local currency is made. If you require any assistance, please feel free to contact us.

How do pre-orders work?

A pre-order means the products which are not yet released, usually before the official release date. Pre-ordering an item gives you priority on receiving the item in the order in which it was placed. Items on pre-order and any other accompanying items in the same order will be shipped as soon as the pre-order item arrives at our warehouse. If you would like your other items sooner, we recommend placing a separate order with all the in-stock items. If you would like to request to have your order separated and split shipped, please contact us. Please note that we are unable to split-ship international orders this way.

I’ve placed my order and completed my payment. What’s next?

After placing your order and the payment is completed, you should receive an order confirmation from us via your provided email address. After your payment is charged, the status of your order will be updated to “Processing,” and then “Preparing for Shipment” once the order has been assembled. We will then pack and ship your order as soon as we can. After we ship out your order, we will send an email update the tracking information to your provided email address with other details relevant to your order. You can also view the tracking information and order history updates in the Orders section in my accounts. ​

​How long does it take for my order to ship out?

Orders typically ship out either the same day or the next business day they are placed, but during times of higher than normal sales volume, it can take a little longer than usual for orders to be shipped out. If you have already placed an order and would like to inquire about the status, please Contact Us. You will get an upto date mail service from the customer service team.

Why hasn’t my order arrived within the specified delivery time-frame?

Delays are possible with international shipments for a variety of reasons. Not only is there much more distance to cover, but there are also government agencies that sometimes inspect the goods before they enter the country, which can add to the total shipping time. Also, while rare, lost or confiscated shipments are a possibility. There’s often not much we can do but wait out the delay.

Policy of an out of stock item?

Items that are out of stock are marked on our catalog, and will not be available to purchase while they are out of stock. We restock items every 1-2 weeks. There are various reasons for the tracking information to not be working normally. The most common reasons are For international orders, packages destined for certain countries cannot be tracked once they leave our country. The package will still be on its way to the destination, but the tracking won’t be able to update for some reason, but we will update the shipments as soon as possible. ​


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